Whether it is getting better, and what it is costing you
WhatsApp does not charge for replies within 24 hours of the customer's last message. After that, reopening the conversation costs a template.
412
resolved while free
23
fell out of it
€1.84
spent reopening them
Small money at this volume. The point is the direction: every hour of delay moves a conversation from the free column to the paid one.
Share answered without a person, and share that turned into a booking or a lead
The pale band on the right of each row is the part you were asleep for.
14 messages arrived while the doors were shut. 11 were answered, 2 became appointments, and 1 is still waiting for you. Before, all 14 waited.